Shipping & Returns

To get in touch with Moehair® customer care specialist, Email: info@moehair.com.

SHIPPING 

We offer free ground shipping on orders of $150 or more excluding gallons and over and flat-rate shipping of $9.00 on orders under $150 excluding gallons. 

Online orders received Monday through Friday by 2 p.m. EST are generally processed and shipped on the same day, excluding holidays. Orders received after 2 p.m. EST will be processed and shipped on the following business day. Orders received on Saturday and Sunday will be processed on the following Monday. We offer Domestic FedEx ground for ground shipping. Please allow at least five to seven business days for your order to be delivered.  

Please note that we currently accept orders shipped within United States. We cannot ship to P.O. Boxes due to Federal shipping regulations, some products are eligible for ground shipping only and are not eligible for delivery to Alaska or Hawaii.

We do ship all over the world and shipping charges will apply . For international orders, feel free to give us a call if you are needing to place a bulk delivery.
Please call and ask to speak with a global sales representative for international shipping related queries.

RETURNS 

If you are dissatisfied with your online order for any reason, you may return any unopened and unused products for a full refund, minus shipping costs. All returns require a Return Authorization Number (R.A. #). To receive an R.A. #, please email us at sales@moehair.com. Return Authorization requests must be completed within 30 days of receiving your order. Return Authorization requests received after 30 days may not be accepted. All refunds will be credited to the original payment method. Original shipping fees will not be refunded. When submitting an item for return, please obtain an R.A. # as instructed above. Please write the R.A. # on your original packing slip and include the packing slip in the return package, retaining a copy for your records. Please also write the R.A. # on the outside of your return packaging. You are responsible for any return shipping fees. We recommend shipping all return packages via UPS or another reliable carrier. If your shipment appears to be damaged in transit, please get in touch with us immediately and we will arrange for a replacement. For more information on our return policy, Email: info@moehair.com.