To place an order, simply login to your professional account. If you don’t have one, you can register as a hair care professional on our website. Once logged in, you can explore our salon-grade products, add them to your cart, and proceed to checkout.

After you place the order, a confirmation email detailing your order and tracking information will be sent to your registered email address. You will receive another email with shipping and tracking details once your order is dispatched.

We accept Visa, MasterCard, Maestro, Electron, JCB, Delta debit/credit cards, American Express, and PayPal. Please note that we do not accept cash, checks, money orders, or cash on delivery.

You can cancel the order within 15 hours of purchase to get a full refund. Beyond 15 hours, we will not be able to cancel the order.

We offer free ground shipping on orders over $100 within the USA. For orders under $100, a flat shipping fee of $9.00 is applicable.

Orders placed before 2 PM EST on business days (Monday to Friday) are processed and shipped the same day. Orders placed after 2 PM EST will be shipped on the next business day. Delivery typically takes 5-7 business days, depending on your location.

You can request a refund and are entitled to get a full refund in scenarios detailed in our Return and Refund Policy. If you are unsatisfied with your purchase, you may return any unopened or unused products within 30 days for a full refund (minus shipping costs). To initiate a refund, please reach out to us at contact@moehair.com and request a Return Authorization Number (R.A. #). Please note that customers are responsible for return shipping fees.

Return Authorization requests made after 30 days of purchase may not be accepted. If you are dissatisfied with your purchase, make sure to request a return within the 30-day window to be eligible for a refund.

Yes, Moehair’s hair care range is formulated to suit all hair types. Our collection includes hair colors, keratin treatments, color-safe products, and nourishing serums to meet diverse hair care needs.

Yes, Moehair offers a wide range of products free of sulfate, paraben, and formaldehyde. We prioritize high-quality, salon-grade products that are safe for both clients and stylists.

Yes, Moehair products are cruelty-free. We do not test products on animals and ensure that none of our products are subject to foreign policies that require animal testing. However, while most of our products meet vegan standards, some (including our keratin treatment) are not entirely vegan.

If you’re interested in offering Moehair products in your salon, please reach out to us at contact@moehair.com. We’ll gladly discuss the benefits of becoming an authorized distributor and exclusive offers.